Privacy Policy

Who we are

Equos.one is provided by EQUOS 9 PROPRIETARY LTD, an Australian company. This policy describes how we handle personal information for Equos.one, including equos.one, console.equos.one, app.equos.one, and related cloud services.

What we collect

When you create an account, we collect your name, email address, business name, and ABN. When you use Equos.one, we store the business data you enter — inventory, orders, contacts, and related operational data.

How we use it

Your data is used to provide Equos.one, to keep it secure, and to improve the platform. We may retain, access, and review account details, support tickets, logs, diagnostics, and usage patterns for those purposes, and we may use aggregated or de-identified information to improve Equos.one. We do not sell, share, or monetise your data. We do not use your business data for advertising or profiling.

Where it's stored

Data is stored on Google Cloud infrastructure (Firebase / Firestore) in the Australia region. Payment processing is handled by Stripe. We do not store credit card numbers.

Some processing happens outside Australia. Stripe, Google Cloud support operations, and — if you use the optional AI assistant — Google’s Gemini API may handle personal information in other countries. Carriers and insurers you book through Equos.one receive the shipment and contact details needed to perform that service.

Security

We take all due care that may reasonably be expected of a provider of a business software platform of this kind, including access controls, encryption in transit, regional hosting, and limiting staff access to what is needed to operate and support Equos.one. Due care is not a guarantee that the platform will be free of vulnerabilities or unauthorised access.

How long we keep it

We keep account and operational data while your account is active. After closure we may delete or de-identify data that is no longer required, but we may retain information where the law requires it, to complete billing, to resolve disputes, in backups for a limited time, or in aggregated or de-identified form to improve Equos.one. Inactive trial data may be deleted after a retention period.

Chat and contact messages

When you use the chat widget or send us a message through the contact form, we store the name, email address, and message content you provide as a support ticket in Firestore (Google Cloud). The chat widget also keeps your name, email, and a chat reference in your browser's local storage so your conversation stays connected across page visits — you can clear this any time from your browser. If you choose our optional AI assistant instead of talking to a person, the text you send is processed by Google's Gemini API to generate a reply. We use this information only to respond to your enquiry.

Your rights

You can export or delete your data at any time by reaching out through our contact page. We will respond within 30 days.

Cookies and analytics

We use essential cookies for authentication and session management. We use a self-hosted, privacy-focused analytics service to understand aggregate usage patterns. This does not use cookies, does not collect personal data, and does not track you across sites. We do not use third-party advertising cookies or cross-site tracking.

Changes

We may update this policy from time to time. Significant changes will be communicated via email to registered users.

Contact

For privacy-related requests, email privacy@equos.one. For general enquiries, visit our contact page.